Long Delay

'Long delay’ is when a flight does not depart until after the scheduled departure time by:

  • two or more hours, for flights of up to 1500 km

  • three or more hours for intra-EU flights of 1500 km and longer, or for other flights between 1501

and 3000km

  • four or more hours, for all other flights

In case of:

  • long delay, the passenger has the right to care (meals, drinks, accommodation, phone calls etc.)

  • arrival at final destination with a delay of 3 hours or more, the passenger has a right to compensation unless it can be proven that the delay had been caused by extraordinary circumstances