Rights of disabled persons and persons with reduced mobility

Pursuant to Regulation (EC) 1107/2006 of the European Parliament and of the Council of 5 July 2006 concerning the rights of disabled persons and persons with reduced mobility when travelling by air (OJ L 204, 26.7.2006), these persons have a right to free of charge assistance at the airport (departure, arrival, transit) and during the flight (for example, transport of wheelchairs or assistance dogs). In order to enjoy their rights, these persons are required to notify the air carrier on their needs at least 48 hours before the scheduled time of departure of their flight.

In case of infringement of their rights, passengers should first contact the airline or the airport.

If the passenger is not satisfied with their response, or if he/she doesn’t receive any response within 30 days of delivery, a complaint can be filed with Croatian Civil Aviation Agency.